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8/31/2010 12:56:40 PM
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Bas
Posts 6
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Hi,
I am trying to use Immidio Flex Profiles7.msi to be deployed to Windows XP Professional PC's in an Active Directory with SCCM 2007 R2.
When installing the assigned package on the XP workstations the Advertisement endes with warning event id 10046:
Warning Event ID 10046:
Windows Installer per-user elevation of this program ("RTD0000C" - "Flex Profile Engine") failed for advertisement "RTD20001".This program was started. Please check the status of this program to determine whether or not it was completed sucessfully
Possible causes: The version of Windows Installer on the computer is less than version 2.0, or the setup program does not support Windows Installer per-user elevated rights installations.
Possible solutions: Update the version of Windows Installer on the computer to version 2.0 or later, or contact the software vendor that supplied the install program to determine if a version of setup that supports per-user elevated rights is available.
and exits with error:
Error Event ID 10006:
The program for advertisement "RTD20001" failed ("RTD0000C" - "Flex Profile Engine"). A failure exit code of 1619 was returned.
User context: NT AUTHORITY\SYSTEM
Possible cause: Systems Management Server (SMS) determines status for each program it executes. If SMS cannot find or correlate any installation status Management Information Format (MIF) files for the program, it uses the program's exit code to determine status. An exit code of 1619 is considered a failure.
Solution: For more information on the exit code, refer to the documentation for the program you are distributing.
The program tasks that is run during the deployment is:
msiexec.exe /i "\\server\app$\FlexProfile\Immidio Flex Profiles.msi" /qn INSTALLDIR="C:\Program Files\Immidio Flex Profiles" ADDLOCAL="FlexService" LICENSEFILE=”\\server\app$\FlexProfile\FlexProfiles.lic” /l* C:\Install\InstallFlex.log
I have set to run the deployment with administrative rights but it still fails.
I have checked Windows installer version on the workstation which is version 3.
Running the commandline as administrator manually from the workstation installs the software correctly.
Any suggestions for deploying the Flex Profiles Engine to workstations?
Kind regards,
Bas
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8/31/2010 1:37:14 PM
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Arnout Grootveld — Immidio
Posts 269
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Bas,
I'm not familiar with SCCM, but let's see if we can tackle this.
The error code in "A failure exit code of 1619 was returned." looks like an MSI error to me — it's documented as "This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."
Could it be that SCCM somehow can't access the MSI? Is there any information in the MSI log file (C:\Install\InstallFlex.log)?
--
Arnout.
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8/31/2010 3:26:35 PM
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Bas
Posts 6
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Hi Arnout,
Thanks for the reply. Yes I made a typo in the commandline regarding the msi name. But I rectified that and I end up with an exit error 1603.
Changed the license file from to the just arrived FlexProfile 7.0 license file. Updated the deployment package and re-run the advertisement.
This time the install log is created and filled with the following data (Property(S): ErrorDialog = ErrorDlg
)
The software seems to install half, it is visible in add and remove programs, but the service is not created.
=== Logging started: 31-8-2010 15:04:36 ===
Action start 15:04:36: INSTALL.
Action start 15:04:36: CA.OverrideUpgradeCheck.
Action ended 15:04:36: CA.OverrideUpgradeCheck. Return value 3.
Action ended 15:04:36: INSTALL. Return value 3.
Property(S): UpgradeCode = {4729F49C-9A24-48D8-808C-544BC6BF5DEA}
Property(S): INSTALLDIR = C:\Program Files\Immidio Flex Profiles
Property(S): LICENSEFILE = ”\\server\app$\FlexProfile\FlexProfiles.lic”
Property(S): WixUIRMOption = UseRM
Property(S): ALLUSERS = 1
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Menu Start\Programma's\
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Bureaublad\
Property(S): VersionNT = 501
Property(S): Manufacturer = Immidio
Property(S): ProductCode = {AB0567B2-3317-4D38-B078-E9A864BAD728}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Immidio Flex Profiles
Property(S): ProductVersion = 7.0.0.292
Property(S): ARPCOMMENTS = Immidio Flex Profiles optimizes the management of Windows user profiles.
Property(S): ARPPRODUCTICON = I.Flex.ico
Property(S): ARPHELPLINK = http://www.immidio.com/Support/Request.aspx
Property(S): ARPURLINFOABOUT = http://www.immidio.com/flexprofiles" target="_blank" rel="nofollow">http://www.immidio.com/flexprofiles
Property(S): ARPURLUPDATEINFO = http://www.immidio.com/flexprofiles" target="_blank" rel="nofollow">http://www.immidio.com/flexprofiles
Property(S): WixUI_Mode = Mondo
Property(S): DefaultUIFont = WixUI_Font_Normal
Property(S): ErrorDialog = ErrorDlg
Property(S): SecureCustomProperties = CURRENTVERSIONINSTALLED;INSTALLDIR;LICENSEFILE;
LICENSEFILEFOUND;LICENSEKEYFOUND;NETFRAMEWORK20_SP_LEVEL;NEWERVERSIONINSTALLED;
PREVIOUSVERSIONINSTALLED;PREVIOUSVERSIONINSTALLED_61;ROOTDRIVE;TARGETDIR
Property(S): PackageCode = {553BF84B-FCA9-4454-BFFD-E8F7D38718C2}
Property(S): ProductState = 1
Property(S): ADDLOCAL = FlexService
Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32\CCM\Cache\RTD0000C.8.System
Property(S): CLIENTUILEVEL = 3
Property(S): CLIENTPROCESSID = 2096
Property(S): PRODUCTLANGUAGE = 1033
Property(S): VersionDatabase = 301
Property(S): VersionMsi = 3.01
Property(S): WindowsBuild = 2600
Property(S): ServicePackLevel = 3
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): SystemFolder = C:\WINDOWS\system32\
Property(S): System16Folder = C:\WINDOWS\system\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\WINDOWS\TEMP\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\Application Data\
Property(S): FavoritesFolder = C:\WINDOWS\system32\config\systemprofile\Favorieten\
Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\NetHood\
Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\Mijn documenten\
Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\Netwerkprinteromgeving\
Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\Onlangs geopend\
Property(S): SendToFolder = C:\WINDOWS\system32\config\systemprofile\SendTo\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Sjablonen\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(S): LocalAppDataFolder = C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\Mijn documenten\Mijn afbeeldingen\
Property(S): AdminToolsFolder = C:\Documents and Settings\All Users\Menu Start\Programma's\Systeembeheer\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Menu Start\Programma's\Opstarten\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Menu Start\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): Intel = 6
Property(S): PhysicalMemory = 3292
Property(S): VirtualMemory = 4992
Property(S): AdminUser = 1
Property(S): LogonUser = SYSTEM
Property(S): UserSID = S-1-5-18
Property(S): UserLanguageID = 1043
Property(S): ComputerName = MOT24PC
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1280
Property(S): ScreenY = 768
Property(S): CaptionHeight = 26
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): ColorBits = 16
Property(S): TTCSupport = 1
Property(S): Time = 15:04:36
Property(S): Date = 31-8-2010
Property(S): MsiNetAssemblySupport = 2.0.50727.3053
Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
Property(S): RedirectedDllSupport = 2
Property(S): Privileged = 1
Property(S): USERNAME = Bedrijf
Property(S): COMPANYNAME = Bedrijf
Property(S): DATABASE = C:\WINDOWS\Installer\79aba.msi
Property(S): OriginalDatabase = \\server\app$\FlexProfile\Immidio Flex Profiles 7.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
=== Logging stopped: 31-8-2010 15:04:36 ===
edited by Arnout Grootveld — Immidio on 9/5/2010
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8/31/2010 5:19:59 PM
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Arnout Grootveld — Immidio
Posts 269
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Bas,
Could you please try installing again, but with verbose logging (by specifying /l*vx), and then mailing the resulting log file to support AT our-domain-name.com? I'd like to take a look at what may be causing the 1603 error.
--
Arnout.
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9/3/2010 8:26:23 AM
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Bas
Posts 6
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Hi Arnout,
I have incorporated the verbose logging and tested it with SCCM and a normal unattend installation, using the same command:
msiexec.exe /i "\\server\app$\FlexProfile\Immidio Flex Profiles.msi" /qn INSTALLDIR="C:\Program Files\Immidio Flex Profiles" ADDLOCAL="FlexService" LICENSEFILE=”\\server\app$\FlexProfile\FlexProfiles.lic” /l*vx C:\Install\InstallFlex.log
Seems like I have an issue with the downloaded msi, because both methods seem to produce the same error.
Both logfiles are mailed to support.
Kind regards,
Bas
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9/10/2010 10:37:14 AM
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Arnout Grootveld — Immidio
Posts 269
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As this topic has been picked up by the Immidio Support Desk, a quick update for anyone else following this thread.
Part of the problem was tracked down to the use of "smart quotes" around the LICENSEFILE argument in the (SCCM) command line, causing the installation to fail, as no license file with that name could be found.
Whether there are any other issues w.r.t. deploying Flex Profiles 7 with SCCM is still under investigation.
--
Arnout.
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10/15/2010 11:37:48 AM
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Rodney Medina — Immidio
Posts 14
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This issue has been solved in Flex Profiles 7.0.1, which will be released next week.
For more information about the update see http://immidio.com/forum/messages.aspx?TopicID=1377#post4924
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10/15/2010 12:36:45 PM
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Bas
Posts 6
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Thanks Rodney, great to hear and just in time for me :-)
Bas
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